This Privacy Policy describes how SMART AIRCON and its affiliates (collectively “SMART AIRCON,” “we,” “our,” “us”) collect, use, share, protect, or otherwise process your information and personal data through our website (hereinafter referred to as the Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. SMART AIRCON does not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, our Terms of Use, and the applicable service/product terms and conditions, and you agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Personal Data

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.

  • Information Collected: Some of the information we may collect includes, but is not limited to, personal data provided during sign-up/registering or using our Platform, such as your name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.

  • Sensitive Personal Data: Some sensitive personal data may be collected with your explicit consent and in accordance with applicable law(s), such as your bank account or credit/debit card or other payment instrument information, or biometric information like facial features or physiological information (to enable the use of certain optional features available on the Platform).

  • User Choice: You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

  • Tracking and Aggregation: We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis.

  • Transaction Data: We will also collect your information related to your transactions on the Platform and such third-party business partner platforms. When a third-party business partner collects your personal data directly from you, their privacy policies will govern you. SMART AIRCON shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies; we request you to read their policies prior to disclosing any information.

  • Security Alert: If you receive an email or a call from a person/association claiming to be SMART AIRCON seeking any personal data like debit/credit card PIN, net-banking, or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage of Personal Data

SMART AIRCON uses personal data to provide the services you request.

  • Service Fulfillment and Marketing: To the extent we use your personal data to market to you, we will provide you with the ability to opt-out of such uses.

  • Core Uses: We use your personal data to:

    • Assist sellers and business partners in handling and fulfilling orders.

    • Enhance customer experience.

    • Resolve disputes and troubleshoot problems.

    • Inform you about online and offline offers, products, services, and updates.

    • Customise your experience.

    • Detect and protect us against error, fraud, and other criminal activity.

    • Enforce our terms and conditions.

    • Conduct marketing research, analysis, and surveys.

    • Use as otherwise described to you at the time of information collection.

  • Consent Impact: You understand that your access to certain products/services may be affected if permission is not provided to SMART AIRCON.

Sharing of Personal Data

We may share your personal data with internal and external third parties as described below:

  • Internal Sharing: We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

  • Third-Party Disclosure: We may disclose personal data to third parties such as sellers, business partners, third-party service providers (including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment services opted by you). These disclosures may be required to provide you access to our services and products, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.

  • Legal & Law Enforcement Disclosure: We may disclose personal and sensitive personal data to government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.

  • Protection of Rights: We may disclose personal data to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the general public.

Security Precautions

To protect your personal data from unauthorized access or disclosure, loss, or misuse, SMART AIRCON adopts reasonable security practices and procedures.

  • Security Measures: Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server.

  • Inherent Risks: However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, you accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding the use of the Platform.

  • User Responsibility: Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention

  • Account Deletion: You have an option to delete your account by visiting your profile and settings on our Platform, or you may write to us at the contact information provided below to assist you.

  • Consequence: Account deletion would result in you losing all information related to your account.

  • Refusal/Delay: SMART AIRCON may refuse or delay the deletion of the account in the event of any pending grievance, claims, pending shipments, or any other services. Once the account is deleted, you will lose access to the account.

Consent

  • General Consent: By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

  • Third-Party Data: If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit SMART AIRCON to use the information in accordance with this Privacy Policy.

  • Marketing Communication Consent: You, while providing your personal data over the Platform or any partner platforms or establishments, consent to SMART AIRCON (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) to contact you through SMS, instant messaging apps, call, and/or e-mail for the purposes specified in this Privacy Policy.

  • Withdrawal of Consent: You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below.

    • Please mention “Withdrawal of consent for processing personal data” in the subject line of your communication. We may verify such requests before acting on our request.

    • Please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws.

    • In the event you withdraw consent, SMART AIRCON reserves the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert or notify you about the significant changes to the Privacy Policy in the manner as may be required under applicable laws.

Grievance Officer

  • Address: Shop No. 2, Ayodhya Apartment, Golewadi Gandhi Chowk, Badlapur (East) – 421503.

  • Email: smartairconmumbai@gmail.com

  • Phone: +91 9699422007, +91 7397963811, +91 7710885854

  • Working Hours: 10:00 AM TO 9:00 PM