FAQs
Awaiting Order Arrival
Tracking your Air-conditioning Solutions order from SMART AIRCON is simple. Once your order, whether it's a Daikin Split AC or a Bluestar Water Cooler, is dispatched, you will receive a tracking link and a unique tracking number via email and SMS. You can also enter your order number on our dedicated Order Tracking page for real-time updates on your delivery and installation schedule.
Delivery times for Air-conditioning Solutions depend on your location and the specific product (e.g., standard Window AC vs. complex Ductable AC). Typically, we process and ship orders within 24-48 hours. Standard delivery and installation usually take 3 to 7 working days from the date of order confirmation. For precise lead times on specialized units like Mitsubishi VRV/VRF systems, please check the product page or contact our SMART AIRCON support team.
We understand that waiting for your new system can be frustrating. If the delivery of your Air-conditioning Solutions from SMART AIRCON is delayed past the estimated window, please first check the tracking link for any carrier updates. If the status is stagnant for more than 48 hours, immediately reach out to our dedicated customer support team with your order number. We will contact the logistics partner and provide you with an accurate update or a resolution within the same business day.
The installation of your new AC system is handled directly by our certified SMART AIRCON technicians. Once the logistics partner confirms the arrival of your Air-conditioning Solutions (like a Panasonic Split AC or Carrier Cassette AC), our installation scheduler will contact you, typically within 24 hours of delivery, to fix a convenient date and time for the professional setup. SMART AIRCON ensures a seamless transition from delivery to installation.
Changing the delivery address for your Air-conditioning Solutions is possible, but please note that this may cause delays. If the order has not yet been dispatched, please call SMART AIRCON support immediately to update it. If the unit, such as a large Tower AC or Water Dispenser, has already left our warehouse, a change of address will require a formal request and may incur a small re-routing fee from the logistics carrier. We recommend confirming your delivery details at checkout to avoid any complications.
Ordering & Payment
SMART AIRCON offers a wide range of secure payment options to make buying your new AC unit easy and convenient. We accept all major credit and debit cards (Visa, Mastercard, Amex), Net Banking from all major Indian banks, UPI payments (GPay, PhonePe, etc.), and popular E-wallets. We also offer attractive EMI options on select Split AC and Inverter AC models, allowing you to spread the cost.
Absolutely! While our online portal provides the best pricing and detailed product specifications for all Air-conditioning Solutions, you can certainly place an order directly with a sales representative. If you need personalized guidance on choosing the right capacity (1.5 Ton AC, 2 Ton AC) or brand (Daikin, Carrier), please call our SMART AIRCON sales line. Our experts will assist you with product selection and process your order and payment securely over the phone.
Yes, SMART AIRCON believes in making high-quality Air-conditioning Solutions accessible to everyone. We partner with leading financial institutions to offer various flexible No-Cost EMI plans and standard EMI options. These options are available on many top models, including Inverter Split ACs and high-efficiency systems. You can view the available EMI tenure and monthly installment details directly on the product page or during checkout.
The pricing displayed on the SMART AIRCON website for all Air-conditioning Solutions (AC units) is inclusive of GST (Goods and Services Tax). However, the price typically does not include standard installation or any required external accessories (like extra copper piping or outdoor unit stand). These charges will be clearly itemized and calculated separately during the checkout process before you finalize your payment, ensuring full transparency.
After sales
Every new AC unit, including Inverter Split ACs and Window ACs, purchased from SMART AIRCON comes with a standard manufacturer's warranty. This typically includes one year of comprehensive warranty on the unit and its parts, and a generous 5 to 10-year warranty on the compressor, depending on the brand (Daikin, Mitsubishi, etc.). The warranty covers defects in materials and workmanship under normal use. To activate your warranty easily, we provide a SMART AIRCON registration service.
Yes, protecting your investment is vital, and SMART AIRCON offers various customized Annual Maintenance Contracts (AMCs) for all types of Air-conditioning Solutions, from residential Split ACs to commercial VRF systems. Our AMC packages include periodic check-ups, deep cleaning, priority repair scheduling, and discounts on spare parts. Investing in an AMC ensures peak efficiency, lower running costs, and prolongs the life of your AC unit.
Absolutely. All technicians performing installation, repair, and maintenance of your Air-conditioning Solutions are full-time employees of SMART AIRCON or authorized service partners. Our teams are factory-trained and officially certified by major brands like Carrier, Voltas, and LG. We guarantee professional, expert service every time, ensuring your warranty remains valid and your unit is handled by specialists.
SMART AIRCON prioritizes customer satisfaction. In the unlikely event that your new Air-conditioning Solutions unit arrives damaged or exhibits a manufacturing defect upon professional installation, we offer a hassle-free replacement policy. You must notify SMART AIRCON within 48 hours of delivery. We will inspect the unit and arrange for a free replacement of the damaged unit or component at the earliest possible time. Please refer to our full Return Policy page for specific conditions.